Frequently Asked Questions and Quick Tips
Below is a selection of frequently asked questions about Port Douglas self contained accommodation at The Mango Tree.
If the answer you’re looking for is not listed here use this quick question form.
There is also a list of Quick Tips provided to give you the inside edge when you’re here to help you make the most of your tropical holiday in Port Douglas.
At The Mango Tree Self Contained Accommodation Port Douglas FAQ
What time is check in/check out for the apartments?
Check in is at 2:00pm and check out is at 10:00am.
What internet access do you have?
At The Mango Tree is a free WiFi hotspot. We have five access points situated throughout the complex that broadcast a strong wireless broadband signal. To access this you just let your device (mobile, smartphone laptop etc) detect the strongest signal from the wireless network called Mango Tree Guest. This takes you to a login page where you use the password provided at check in. We provide free unlimited time with a data allowance of 500MB in a 24 hour period. You can also securely buy additional data time from the provider, Delion, at very competitive prices.
Is linen supplied?
We supply all bed linen and towels inclusive of your accommodation.
Do you provide beach towels?
Yes, we have beach towels available for hire at $2 per day or $5 for the stay. There is an option to select beach towel hire when you make your booking.
Is the pool heated?
Our pool is not heated, other than by the natural heat of the sun. In winter the water temp may drop below 20 and in summer it may be around 26- 28 Celsius.
Is it safe to swim in the sea?
It is safe to swim in the sea from June to November but from November to May it is stinger season and there is a risk of being stung by a jelly fish. There is a netted area off the Esplanade where people will swim during the summer months. Though the nets are regularly checked for intrusion there is still a risk and caution is advised. Reef trip operators will provide stinger suits for complete protection while snorkeling.
Is the water safe to drink?
Port Douglas water is sourced from Rex Creek, treated at the Mossman Water Treatment Plant and is perfectly safe to drink.
How do I get there from the airport?
We can arrange an airport transfer or you can hire a car. If you are considering a taxi the cost is around $200. Airport transfers cost $41 per adult and $20.50 per child each way. Be sure to arrange something to avoid delays!
At what times do airport transfers operate?
Airport transfers are available each way between Port Douglas and Cairns Airport connecting with most flights 7 days a week. Times allocated to each service depend on the arrival and departure time of your flight.
What are the ages of children?
Infants aged up to (but not including) 2 years are free. Children are classed from 2 up to and including 16
Do you have baby cots and high chairs?
Yes! We can provide baby cots, high chairs, prams, strollers, push chairs, 3 wheelers, 4 wheelers, twins, singles, car seats, booster seats and a whole list of other accessories. Rental charges apply dependent on the length of hire and subject to availability.
Any discount if we stay a full week or longer?
Yes! We have weekly rates and rates for longer stays that apply all year round. Go to the Specials page for all the latest weekly rates and longer term deals.
Do you have a special group discount for our family and friends?
Yes! We are happy to quote for group bookings. The best way is to use the group booking request form
Is there any traffic noise?
The property is set well back from the road and though you may still hear traffic you will also hear the ocean and the many birds that visit us. Once you are inside your apartment you will not hear any traffic from the main road.
What deposit is required to confirm a booking?
We do not require a deposit to confirm a booking. We will securely collect your credit card details and charge the full amount of the booking to that card on the day you arrive.
You can cancel free of charge up to seven days prior to check in.
Do you have an apartment or townhouse with two double beds?
Yes! We have one townhouse that has a queen bed in each room. To book this select the room type 2 Bedroom Townhouse 2 Queen beds.
Need a quote in a different currency?
Our booking facility will allow you to select any currency to convert Australian dollars to your local currency. This allows you to see what the cost will be based on current exchange rates.
Do you have smokers apartments?
No! All our apartments are strictly non-smoking. We allow smoking outside as the current Queensland laws do not prohibit smoking in public outdoor areas. We seek information on all bookings to determine if guests are smokers or non-smokers and try to accommodate smokers away from non-smokers as best we can. Our pool and barbeque area is designated non smoking.
How does your website handle personal information?
Port Douglas Accommodation Quick Tips
If catching the local bus don’t buy a return ticket or a weekly pass as they are only valid for the operator you buy it from. You may constantly be left waiting at the bus stop for the next bus. You might save a dollar but your holiday time is worth more than that.
Port Douglas has a taxi service operated by Sun Palm Transport. Sometimes the wait can be quite long though and the bus or your feet can often be a better option.
Book your tours and trips online on this website and receive discounts off the tour operators published tariff. We can also provide discount vouchers on many attractions so check with us before you go anywhere.
Check the Tides
For your reef trip try to pick a day when the low tide is in the middle of the day. This brings you closer to the reef and creates calmer conditions at your snorkel site.
For your croc spotting trip plan to be on the water on the low tide for a better chance of spotting these elusive reptiles.
Ask at The Mango Tree reception for details of the tides during your visit.